Here we go with the first edition of Hunter’s Heroes: Ordinary People, Extraordinary Souls.

You may know Shilpan Patel from his Digg-decimating blog Success Soul: Abundance and Simplicity for Mind, Body, and Soul. But did you know that he came to the U.S. with only $20 in his pocket, and worked his way up to owning 3 hotels? I asked Shilpan to share his story with us, and he was kind enough to oblige.

Hunter: Shilpan, why don’t you start off with what made you decide to come to the U.S.? I think that with your engineering background, you could have done pretty well in your native India. What caused you to choose a life over here, and how old were you when you decided this?

Shilpan: My father is a successful businessman. I have seen him working hard everyday to build a respectable business on his own. I could have just stayed in India after earning an engineering degree but I wanted to chart my own course. America is a land of endless opportunities. It was an easy choice when I realized that to chart my own destiny I have to leave home and do what life demands. I was 25 years old when I came to US about 17 years ago.

Hunter: Whenever I hear about someone coming to the U.S. with a tiny amount of money, I always wonder about the practical matters. I mean, you need food and shelter, and $20 doesn’t buy a whole lot. How did you get a foothold? Did you have family and friends over here to help you get started?

Shilpan: Well, I had a close friend who was kind enough to let me stay with him for the first several months. It was still difficult as I’m a vegetarian. I have never had to worry about the veggie food back in India but it was rather difficult in America at least for the first several months. It’s funny. I walked one day to a local pizza shop and ordered a pepperoni pizza with the false assumption that what I saw in the picture was a slice of a tomato. Later when I learned what it was – I laughed at myself for the stupidity.

Hunter: That’s not stupidity, it’s just part of getting adjusted to a strange land. I would have assumed it was a pepperoni pizza, but that’s because I’m so used to it. By the way, everyone, keep in mind that while there are plenty of vegetarian options available in the U.S. today, that was not the case 17 years ago.

Moving on, I’ve never known anyone in the hotel business before. How did you decide that’s what you wanted to do? Was it a family tradition, did it come from a love of real estate, did it come from a love of providing service, or for some other reason?

Shilpan: I always wanted to go into a business, as my father was a businessman. He still is my role model. I found out that lots of Indians owned hotels and for good reasons – it builds equity, it provides tax write-off and for some it also provides a primary residence.

Ten years ago, my oldest daughter got into kindergarten. My wife insisted that both of my daughters have to attend a private school. See, I went to the finest school in my town back in India. Most Indians make sure that their children get a good education. I was working for Johnson & Johnson at the time but my salary was not enough to pay for private schooling. Need is the mother of motivation. We sold our house and purchased a brand new hotel that had a nice living apartment. That was ten years ago.

I used to drive 45 miles to drop our kids off at the private school and then drive another 60 miles to work everyday for almost seven years. My wife would pick them up and make sure that they did their homework on time, etc. We worked hard, very hard for the first seven years of owning our first hotel. I never had any breaks or any vacations. My vacation would be to take friends to Atlanta or Stone Mountain Park if they visit us.

When I look back in retrospect, as crazy as it seems, I’m proud that every bit of effort was worth it. My daughters are very bright and I’m sure that when they chart their own course, they will have gratitude for me and my wife for the sacrifices that we have made along the way.

Hunter: I’m sorry, I’m going to need a minute to process this…

OK, for anyone who missed it, his morning commute was 105 miles for seven years! And when he says they worked “hard, very hard,” I’m sure that’s a euphemism for “way harder than most people could possibly put up with.” I have no doubt that your daughters will appreciate all the sacrifices when they’re old enough to understand.

So, from the time you decided you wanted to own hotels, how did the timeline play out? What year did you start, and when did you buy each hotel? How much time did you have to invest in learning the ropes, as well as actually running the business?

Shilpan: I actually had given hope to buy the first hotel. It’s an interesting story. Ira was the owner and builder of my first hotel. I made a very attractive offer to him as I was determined to buy the hotel but he did not respond. I was disappointed and angry for his lack of response. I had depicted a rather rude image of him in my mind.

Boy, I was absolutely wrong. Several months later, he called me and informed me that if I’m still interested, he is ready to close the deal. I was amused and confused. When I met him, he discussed all the private issues he went through during the time I made him an offer. As he was speaking, I was cursing myself for such a poor judgment of a man who was as nice as anyone I met in this great nation. This experience changed my entire way of thinking about life. He not only helped me establish a relationship with the local bank but also lent some funds to close the deal. It was an incredible experience.

When we took over the hotel, we did not know much about the business. My wife and I were determined to learn and deal with whatever challenges we had to face to learn the ropes. It was a struggle for a while as I was also working at the time. I strongly believe that if you decide to change your life, you can definitely do that. All you have to do is to free up your mind – do not restrict it with the stereotypes. Nothing is impossible if you do not program your mind with restrictions.

Hunter: I really like how your initial perception of Ira turned out to be wrong, and you got to see how he really is. A lot of the time, we judge somebody by a first impression that could be influenced by things going on in their life that we don’t know about. It reminds me of when Randy Pausch said: “Find the best in everybody. You might have to wait a long time, but people will show you their good side. Just keep waiting, it will come out. And be prepared. Luck is truly where preparation meets opportunity.” And this certainly became an opportunity for you, Shilpan.

Now let’s get into some nitty-gritty details. How does someone actually buy a hotel? Do you have to be rich to do it? How much does a hotel cost, and what kind of down payment do you need? How do you locate hotels for purchase and evaluate profitability? And how the heck do you learn how to run them?

Shilpan: No one has to be rich to buy a hotel. There is a prevailing myth that hotels are purchased by rich people. It is true that hotels do require huge capital investment but if you are keen to work hard, you can find partners. In my case, I had 28K when I made the offer. I knew that I did not have enough money as I had lost all of my assets in the stock mania of the mid 90′s. I borrowed some from friends with a promissory note to pay 10% return on their investment. As I said, Ira also surprised me by lending 100K of his own money. I’m still in disbelief.

It’s all due to my strict adherence to honesty and integrity that I learned from my father as a businessman. If you are honest, transparent to your partner, your friends and everyone else – the universe makes a way for your success. I have no doubt about the power of the universe and its positive influence in my life. It takes 20% down similar to a home purchase deal, but as I said with the help from friends and the owner himself, I was able to buy it.

I still remember that day. I was very nervous going to the bank as I had serious doubts about my ability to close the deal. I kept my eyes closed while the attorney was going through the paperwork, occasionally nodding to whatever he asked me without paying attention one iota to what he was saying. I was expecting the deal to go sour. All of sudden I heard the attorney’s somber voice – Mr. Patel, congratulations, you are the owner of this beautiful hotel. Success meets us on the cross roads when we are looking hard for a failure to show up. It’s amazing.

Hunter: I think you just shattered the stereotype many of us had in our minds about all hotel owners being like Donald Trump. How good it must have felt to hear the attorney say those words!

Tell us about a day in the life of a hotel owner. Do you actively manage the hotels yourself? How many employees do you have? What kinds of tasks do you perform, what are the hours like, and how stressful is it?

Shilpan: Gosh, life of a hotel manager. I have done everything Hunter – from managing the front desk to cleaning toilets. My wife has silently supported my efforts so I’m immensely grateful to her, but we both are thankful to this great nation for the opportunity. We both actively manage our properties. As a hotel manager, we have to schedule employees, take care of daily purchasing, deal with any issues and most importantly, make sure that we keep the property up to or exceed the franchise standards in terms of cleanliness and curb appeal.

Hunter: I guess in a business like that, you have to wear all kinds of hats. Have you ever experienced any major setbacks? Have you ever thought about throwing in the towel, or questioned whether you had chosen the right business?

Shilpan: Fortunately, we have not had major setbacks. It’s been relentless hard work though. As I said, we both have worked tirelessly for the first seven years. Now, we don’t work as hard but we still put in more than 60 hours per week. I’m not a quitter by nature. I’m not the smartest guy out there but I have an iron will. So does my wife. She is very focused and dedicated to our family. I guess you can call me lucky in this regard. Hunter, if you keep working hard, you can get luckier. I’m a staunch believer in doing your best without allowing thoughts of negativity to hijack your dreams.

Hunter: It was Samuel Goldwyn who said “The harder I work, the luckier I get.” But I think you’re a good example of that as well.

How does someone know if they’re cut out for the hotel business? And how can someone learn more about how to get started?

Shilpan: As I said, if I can do it, anyone can succeed. I’m not the one with IQ of 180 but I have succeeded with the relentless work. That’s all it takes to keep digging when there is no hope for the gold by general consensus. Always follow your heart and do what makes you happy. If the hotel business excites you but you don’t want to work beyond your regular 40 hours, it may not be your best suit. I’d suggest managing someone’s business for a year or so to get the feeling. I wasn’t fortunate to do so. I have learned the hard way but in the end what matters is the sheer determination and deep faith in your pursuit. If you don’t believe in yourself, no one else has any interest in doing so either.

Hunter: And finally, where are your hotels located, for the next time we’re in town? Can you offer our readers any special discount, say 10% off and an extra chocolate on their pillow when they subscribe to your blog and subscribe to my blog?

Shilpan: For my blogger friends, I live about 60 miles north of Atlanta. I currently own a Ramada and a Quality Inn and I’m building a brand new Country Inn and Suites with an upscale shopping plaza right off I-85 near Atlanta. I’m very generous as a friend. It may be more than just 10% if you call me and introduce yourself. I will give you a box of chocolates and a hug if you subscribe to my blog. That’s the promise I will make and keep for all of you.

I am a passionate writer and thinker about life, bliss and goodness. I’m not a trained writer but I promise to write from my heart and with utmost honesty. You can see what I’m up to at my blog Success Soul.

Hunter, thank you for this opportunity to share my life story. I’m both humbled and honored to do so. I hope that it will inspire those who still have self-doubt about their ability to make a profound change in their lives.

Hunter: And thank you, Shilpan, for this incredible interview. Even for those of us who already knew you, I think it helps us see you in a different light. I’ll try to refrain from making a Forrest Gump response to your “box of chocolates” comment, but guys – definitely go check out his blog for all kinds of great life advice. You never know what you’re gonna get.

It’s time to announce a new series I’m going to be running on this blog, titled “Hunter’s Heroes: Ordinary People, Extraordinary Souls.” (I’m using “Heroes” to refer to both men and women, as opposed to the more accurate but much clumsier “Heroes/Heroines.”)

There are countless people out there who exemplify a true hero in my eyes. People who are not necessarily born with a silver spoon in their mouth or blessed with superhuman abilities, but who nevertheless work their way up to being great role models in one way or another.

While I don’t want to open my blog up for guest posting, I do think it’s a good idea to do interviews. It’s one thing to listen to someone talk, but it’s another thing to have a conversation with them. Instead of doing broad “tell us everything about yourself” interviews, I’m going to try to focus on a particular angle, preferably showing a side of the interviewee that we haven’t seen a million times before. And I won’t be following any kind of regular schedule; I’ll do just them “whenever.”

Stay tuned for stories of regular people showing incredible courage, integrity, persistence, faith, selflessness, achievement, and so on. Be sure to subscribe for free updates so you don’t miss any. Come on, you know you want to!

Here’s my list of heroes so far:

From $20 In His Pocket To Owning 3 Hotels: Shilpan Patel’s Story
Randy And His Wonderful Pauschisms
Akashic Record Reading With Akemi Gaines, Part 1
Akashic Record Reading With Akemi Gaines, Part 2
Steve Pavlina’s Secrets Of Truth, Love, And Power
EFT (Emotional Freedom Techniques) With Evelyn Lim
Light Ascension With Akemi Gaines, Part 1
Light Ascension With Akemi Gaines, Part 2

In a 2006 episode of Scrubs (which is tied for the highest-rated episode of the series), Dr. Cox makes a decision that appears to save the day, and then backfires horribly.

Three patients need new organs, and two of them will die within a few hours if they don’t get transplants. Dr. Cox is doing everything he can to find the organs he needs, and he finally gets them when another patient dies of an apparent drug overdose. But after the transplants are made, he learns that the donor actually died of rabies. This means that all three patients are now infected, and the race is on to save them.

Then this happened: (warning – really sad!)

(This episode was based on the true story of three American patients who died in 2004 after receiving transplants from a donor with rabies. The donor died of a brain hemorrhage after smoking crack cocaine, so that was assumed to be the cause of death. Only later was he found to have rabies, which would produce similar symptoms.)

How would you feel if you made the call that caused someone to die? Would you completely shut down, turn to destructive behavior, and let it take over your life? Or would you be able to effectively work through the crisis in the healthiest way possible?

Mary Jaksch explains how to successfully emerge from the darkest moments in her ebook From Tragedy to Triumph: Winning Through a Life Crisis. Unfortunately, bad things can happen when we least expect them. If you haven’t yet, be sure to check out my review of her ebook (the previous link) and see if you think it would be helpful to you, now or in the future.

As for Dr. Cox, let’s hear your thoughts. Did he make the right call by ordering the transplants without waiting for an autopsy? Should he have first ordered transplants for the two patients who were about to die, but waited on the third one? If he made the wrong call, is it forgivable? The third patient was his friend. Does this make a difference, or is a life a life? When deciding whether to quit practicing medicine, is it more important to consider his past mistake or the good he could do in the future?

Have you ever experienced a life crisis, one that threatened to cripple you with fear, anger, jealousy, guilt, or stress? Mary Jaksch did last year, when an unscrupulous builder cheated her out of a six-figure sum and left her future in jeopardy.

Fortunately for Mary though, she had the benefit of being a psychotherapist and Zen master. She knew a way of getting through her crisis that was a lot healthier than what most of us would have done. After all, she’s helped many people work through the worst times in their lives, showing them how to recover and be happy again. And now she’s showing us how to do just that in her ebook.

The five steps of healing that Mary covers are acceptance, presence, action, forgiveness, and integration. Mary goes into detail on how to move through each step, using examples of people she knows who have successfully recovered from a crisis.

And speaking of these examples, be warned that they are pretty brutal and depressing. If you’d be bothered by reading about things like a 26-year old girl being knifed and stoned to death, then that’s something to consider. However, in the other reviews I’ve read, no one else has mentioned this, so maybe it’s just me.

I figure that the best way to use an ebook like this is not to wait until you’re in the middle of a life crisis, but to read it beforehand and then refer to it when you need it. It’s like car insurance: you hope you never need it, but it’s sure better to be prepared, isn’t it?

This ebook is 42 pages, beautifully laid out and illustrated, and it even comes with an audio version at no extra cost. It’s really cheap at only $12.50, and there’s an affiliate program that pays 40%.

From Tragedy to Triumph shows you how to reclaim your life after a family death, job loss, divorce, serious health issue, etc. You’ll learn how to:

Overcome fear, anger, jealousy, guilt, and stress.

Use proven feel-better strategies.

Rid yourself of obsessive thoughts.

Free yourself from hate, resentment, and bitterness.

Find forgiveness.

Return to your normal life happy and free of worry.

Discover new meaning in life.

Whether you’re currently going through a life crisis, or you want to know how to reclaim your life if one happens, From Tragedy to Triumph will help you find your way through the healing process.

Photo by Hamed Masoumi

In a post about gratitude and independence, Akemi Gaines talks about a few things, including a conversation she had with her inner child that was too adorable not to link to. Akemi and her inner child were in a grocery store after receiving $400 of dream money. In part, their conversation went like this:

Her inner child: Hey, I want that big flat of strawberries!
Her adult self: Amm . . . this dream money is for something nice, not about getting groceries.
Her inner child: But I want to eat all those strawberries! Lots and lots of them. I don’t want dinner, I want to eat all the berries.
Her adult self: Well . . .
Her inner child: You only get me that small tub from time to time. I want lots of strawberries, blackberries, blueberries . . .
Her adult self: You are right. . . well, maybe we can split the $400 and get some berries . . .

And Jerry Seinfeld’s inner child showed itself to be alive and well when he said this:

But I have to say I enjoy adulthood. I enjoy the fact that now, if I want a cookie, I have a cookie. Okay? I have three cookies or four cookies or eleven cookies if I want. What was the big deal with the cookies? “Not before dinner.” “Not too many.” “You’ve had enough.” “Not now.” Well, now I’m a grown-up, give me the cookies! Many times I will intentionally ruin my entire appetite. Beyond recognition. Then I call my mother up right after it to tell her. “Hello Mom? I just ruined my entire appetite…cookies.”

When was the last time you indulged your inner child? Your mission, should you choose to accept it, is to ruin your appetite, run in the halls, color outside the lines, or something of that sort. Then tell us what you did!

Six months ago, I heard about A Complaint Free World, a movement started by Rev. Will Bowen of Christ Church Unity in Kansas City, Missouri. It turns out that most people complain 15-30 times a day, which fills us with a lot of negative energy for no reason. Bowen’s church is taking on the problem by distributing purple complaint free bracelets like the one above.

Some scientists believe that it takes a minimum of 21 days to form a habit, so the idea is to go for 21 days without complaining. You put the bracelet on and start counting the days. Whenever you complain, gossip, or criticize, you move the bracelet to the other wrist, and start again at day 0. It usually takes people 4-10 months to go for 21 days without complaining, but then they find their lives more enjoyable.

The Complaint Free FAQ defines complaining as “expressing pain, grief, or discontent,” and says that thinking a complaint doesn’t count if you don’t say it. But another page says that complaining is not to be confused with informing someone of a deficiency or a mistake so that it can be put right, and not complaining doesn’t mean putting up with bad quality or behavior. You can see how the rules are a bit vague.

I first heard about this from Tim Ferriss, who took 3 months to make it to 21 days in a row without complaining. Since he believes in constructive criticism, his definition of complaining is “describing an event or person negatively without indicating next steps to fix the problem.”

The bracelets used to be free, and they just asked for donations from those who were able to pay. But they ran into many problems: postage costs nearly doubling, duplicate requests (because they were so backed up and people were impatient), very large requests without donations (thousands of people requested 10,000, 25,000, and even 250,000 bracelets without a donation), and fraudulent requests that wasted postage (one person wrote that he wanted to “see if you are stupid enough to send them”). When that happened, they discarded all open requests and asked people to request them again, with a limit of 3 bracelets per request (though larger quantities could be purchased). Now you can order 2 free bracelets (with $0.75 shipping), or you can buy 5 for $5.

I ordered 3 for my family in September, and then re-ordered them when asked to, but they haven’t arrived yet (not that I’m complaining). However, when I first found Clay Collins at The Growing Life, I noticed he was wearing a purple bracelet in his picture. I asked him about it, and he was generous enough to send me one of his extra bracelets! (Now don’t go flooding him with requests, because he probably doesn’t have any more.)

I started wearing the bracelet a week ago, and the results have been…well, I can’t finish that without complaining. I’ve had to switch the bracelet several times per day. Only once have I gone for 24 hours without complaining, and that was on the weekend. I’m very surprised by this, because I don’t think of myself as a complainer. But I see that I make a lot of mini-complaints, like telling my computer to hurry up when it freezes just trying to open Notepad.

I’m still early in the trial though, and I’m bound to get better. Even Rev. Bowen himself took three and a half months to finish 21 days. I’ll post an update when I finish, but don’t expect that anytime soon.

You can order your bracelets from A Complaint Free World right now, and simply use a rubber band until they arrive. A rubber band may not be glamorous, but it’s not like the bracelets emit some kind of anti-complaint radiation. And if you notice someone else complaining, you can tell them to switch their bracelet, but the rules specifically say that means you have to switch yours. Let me know if you’re able to complete this challenge for a complaint free world.

Image from Star Wars: Episode VI – Return of the Jedi (1983)

Who said Gandhi didn’t wield a lightsaber? In a comment on yesterday’s post What Color Is Your Focusing Crystal?, Barbara asked about the ending to the cliffhanger video. The last we saw was Luke Skywalker cutting off Darth Vader’s hand, then realizing that he was walking down the path to the dark side.

First, a recap of the situation.

Our hero Luke Skywalker is in a terrible bind. He has set out to try to convince his father, Darth Vader, to abandon the dark side, believing that there’s still good in him. But Vader has no interest in turning, and wants Luke to join the dark side. The key to doing so is to get Luke to give in to anger.

The Emperor wants Luke to embrace his hate by killing Darth Vader. If he does, he’ll be converted to the dark side and take Vader’s place alongside the Emperor. Luke had resisted so far except for a brief loss of control (the clip in the previous post). But then he regained his composure, threw down his lightsaber, and refused to fight, saying that he’s a Jedi, and he will never join the dark side.

Then this happened (rated PG for sci-fi action violence):

It worked out well for Luke, but he had no reason to expect that a happy ending was even possible. It was a miracle that his father decided to turn good after 30 years of being the second most evil person in the galaxy. Luke was prepared to die because that was a better alternative than turning to the dark side.

Are there situations where it’s best to refuse to fight, and accept the consequences? While people usually err on the side of not fighting enough, I think sometimes it’s best to just let it go.

When someone cuts you off in traffic, don’t fight them. Don’t give in to hate, because nothing good will come of it.

When someone falsely accuses you of having ulterior motives, don’t fight them. You can’t convince them with words anyway.

When someone tells you you’re bound to fail, don’t fight them. They may be wrong and they may be right, but your fight is not with them.

By all means, fight when you have to, when the potential benefits outweigh the costs. But don’t let someone draw you into a fight that’s not worth it. A Jedi is wise enough to choose his battles.

Photo by José Miguel Serrano

Anger is bad for you. Really bad.

More than 30,000 heart attacks are caused by momentary anger each year. Angry people are more likely to be divorced, have worse jobs than others with the same education, and have fewer friends. According to a 2006 Harvard study, 10 million American men have an extreme form of anger called IED, or intermittent explosive disorder. Other studies have shown that angry men are three times more likely to develop premature cardiovascular disease, six times more likely to have an early heart attack, and three times more likely to have a stroke. Women suffer from anger too of course, but it affects them less. (Source: “Why So Angry?”, Men’s Health, May 2007.)

Obviously, controlling our anger is critical. Usually when we think of anger management, we think about taking deep breaths and visualizing a happy place. It’s certainly good advice to use these relaxation techniques to melt away the anger when it occurs. But I think we’re capable of avoiding much of our anger in the first place by looking at the situation and deciding whether anger is the best reaction. Anger Management 101 is about how to do this.

I recently ordered a product on radioshack.com, and had it shipped to the store in order to get free shipping. When I went to pick it up, two teenage guys were working there. They couldn’t find the package, and they didn’t even appear to be convinced that it had been delivered, in spite of the fact that I had the UPS delivery confirmation and the name of the person who signed for it. They didn’t seem competent, they didn’t do what they said they would (i.e., call the manager and get back to me), and they didn’t seem to care at all.

My natural reaction would have been to get angry, especially since there was no need for any of this to happen. But here’s where Anger Management 101 comes in. When we consciously decide how we’re going to respond to events that tend to elicit anger, we can get much better results than we would if we just let our emotions run the show. There are 5 steps to this approach.

1. Decide that you don’t want to be angry.

Maybe you think that if someone wrongs you, you have every right in the world to be angry, and maybe you’re right. But the thing is, your body doesn’t care—it will still give you a heart attack just the same. Just like you can’t win an earthquake, you can’t win at being angry. So just keep in mind that your goal is to not get angry. That’s how you win.

There may be cases where anger can benefit you. For example, I’ve heard that airline customer service reps are instructed to give customers preferential treatment based on how angry they get. I haven’t tested this myself, but it sounds like it’s probably true. I’m not saying you should use anger as a tool to get what you want, but even if you do, your anger would only benefit you for the few minutes you’re actually complaining. Then it would destroy your body for several hours after that. So even if you want to use anger, you still need to be able to control it.

2. Realize that the problem is probably much smaller than it appears.

Very often, even the worst case scenario really isn’t that bad when you think about it. In my situation, I realized that the worst case was a small inconvenience. They’d probably find my package at some point, but if not, they’d give me a refund. Even if they refused, I could call the credit card company and dispute the charge. Then I’d just place another order and try it again. The worst case scenario just meant some wasted time, but that’s it. And the worst case scenario rarely happens.

3. Think about the other people who are affected.

In fact, rather than being upset, I should feel sorry for the other people involved. The employees had terrible customer service skills, but that’s not really their fault. They didn’t pick their jobs because they really wanted to work there, but because their opportunities are limited at this point. They don’t like what they have to do every day, and their lack of training in customer relations will hurt them later in life. Also, the manager didn’t do anything wrong, but she would be held responsible if I had to get a refund.

4. Look for the silver lining.

Whenever I’m not thrilled with a situation, I look for a silver lining, and I usually find one. My experience with Radio Shack gave me the opportunity to come up with this method for anger management. Before then, I hadn’t really thought about how to deal with these situations other than by getting angry. It also gave me this blog post! This strengthens my blog and benefits other people as well.

5. After it’s over, look back and decide if it would have been worth getting angry.

The next day, I got a call that they had found the package. They said the reason they couldn’t find it was because it wasn’t in a brown box. (Gee, why not check all boxes, regardless of color?) I went down there, and they took out a brown box for me. When I pointed out that it was brown, the guy pointed to a white box and said he mistook it for that one. And it turns out he was even more mistaken than that, because I read the label on the brown box and it had the wrong name and product info. At this point I had yet another chance to use my newfound anger management strategy!

Anyway, the outcome was that I got the package one day late, after some annoying but also entertaining inconvenience. That’s not so bad in retrospect, right? Would it have been worth getting angry? Of course not. Save your anger for the times when it’s actually worth it (if ever). Bringing on long-term health problems for minor inconveniences is not a good deal for you. When you realize in hindsight that being angry wouldn’t have helped, you can remember this for next time.

So take it easy on your heart, your friends, and your family. React to situations consciously, and defuse anger before it starts.

When I went to Office Depot the other day, I was waiting in the checkout line and overheard a conversation another customer was having with an employee. I couldn’t hear everything, but it sounded like the customer had bought some items on another trip, had been overcharged by $110, and had come back to get the overcharge refunded.

There didn’t seem to be any problems, and after a couple of minutes he got his money back. Then he said “You know, you overcharge me by $110, I have to come all the way back here to get it taken care of, and you don’t say a single word of apology.” A few seconds passed and no one said anything. Then the customer continued, “You didn’t say ‘sorry,’ you didn’t say anything. Not a word.” Still, the employee said nothing.

Another employee overhead this, and came by to ask what was going on. The customer again complained that no one had apologized, and the employee said “sorry,” but that was it. The customer then left, grumbling under his breath.

Who made a faux pas here?

First of all, if your company accidentally overcharges someone by $110 and makes them come back to fix it, you need to apologize, whether or not you were the one who personally made the mistake. When you’re wearing a company’s uniform, you’re representing them. The customer doesn’t care which employee is at fault. If your company made a big mistake like this, you should apologize on their behalf.

To be fair, the employees may not have been properly trained on how to handle the situation. Then again, it’s common sense. If someone slipped up and almost cost you a lot of money, wouldn’t you want them to care? Even if you don’t like your job, we’re talking about basic human decency.

On the other hand, the customer wasn’t exactly an angel either. He was understandably upset when he noticed that he had been overcharged, and might have been uncertain as to whether he’d be able to get his money back without a big fight. I would have been annoyed at first, but then thankful that the situation was easily resolved. The employees should have apologized profusely, but they didn’t. They were at fault, but why do you need to complain about it?

I understand wanting to be treated well, but if you’re not, then you just move on. The customer complained by choice, not necessity. He complained several times in the store, probably obsessed about it on the way home, and might even have let it put him in a bad mood the next day. All because he didn’t get an apology from someone he doesn’t know who probably was not the one who personally overcharged him. If he got a good apology right away, would that have been enough, or would he have picked something else to complain about, like the inconvenience of having to come back to the store?

When something doesn’t go exactly your way, you can choose to complain, or you can choose to let it go. Even if it’s someone else’s fault, why not take the high road?

Photo by telefrancais

Very often, people set out to do something, and then give up because it turns out to be too hard. They find they have to put in much more effort than they expected, they receive undeserved harsh treatment from others, they see results that are far from satisfactory, and they conclude that they just don’t have what it takes.

That’s not true. Meeting with tremendous amounts of resistance is perfectly normal. It’s supposed to be way too hard. It’s the world’s way of filtering out people who don’t want it bad enough. So don’t think you’re doing something wrong. You just need to develop your mental toughness.

There’s a great scene in the movie “Rocky Balboa” where Rocky’s son is complaining about living in his Dad’s shadow and having a hard time getting something for himself. After the usual sentimental parenting talk, Rocky lays out the bitter truth:

“Let me tell you something you already know. The world ain’t all sunshine and rainbows. It’s a very mean and nasty place, and I don’t care how tough you are, it will beat you to your knees and keep you there permanently if you let it. You, me, or nobody is gonna hit as hard as life. But it ain’t about how hard you hit. It’s about how hard you can get hit and keep moving forward. How much you can take and keep moving forward. That’s how winning is done! Now if you know what you’re worth, then go out and get what you’re worth. But you gotta be willing to take the hits, and not pointing fingers saying you ain’t where you wanna be because of him, or her, or anybody! Cowards do that and that ain’t you! You’re better than that!”

People would do well to take this advice to heart. A few months ago, someone filled out a form on another one of my websites to request some help for the business he was struggling in. He said that he was having a hard time because his prospects were too skeptical to provide their contact information. Ironically, he provided a fake number and only his first initial (even though his full name was in his email address). In the email I sent him, I said “excuse me for saying so, but aren’t you doing the same thing?” My point was simply that you have to give a little to get a little, but he took it too hard.

The appropriate reaction on his part would have been to say “You know what? I’m guilty of doing the very thing I’m complaining about other people doing! I need to keep in mind that if I’m inherently distrustful, that will come across to others and affect how they act towards me.” A less helpful but still understandable reaction would have been to justify his actions by saying “Well, I didn’t know who you were, and I thought you might put me on some kind of list.”

But instead, he said “Because you insulted me, I’ll go with someone else. Don’t bother replying because I added you to my spam filter.” Now think about that. Because he couldn’t handle hearing something that wasn’t 100% what he wanted to hear, he decided to flush his business down the toilet. He can’t “go with someone else” because no other company does what he needs, and I’m sure he’s still having the problems he was seeking help for.

If you want to be successful in anything, you can’t get derailed by every minor imperfection in the world. If you get all bent out of shape every time a bunny is too soft or a rainbow is too bendy, you’re never going to get anywhere.

But learning not to be bothered by trivial matters just gets you caught up to normal. You have to go way, way beyond that and develop an extraordinary, almost superhuman level of mental toughness. When customers are unbelievably rude to you for no reason, when you make a mistake that causes a major setback, when people who are close to you tell you that you have no chance, you have to just shake it off and keep going.

I’m not going to pretend that this is even remotely easy. I haven’t mastered this skill myself, even though I’ve been working on it for years. It definitely takes practice, but the best way to get started is simply to realize that everything has a price, and decide that what you want is worth the price.

Developing mental toughness is, well, tough…but what’s the alternative? Quitting before you even get started? Letting unfortunate events ruin your attitude and thereby invite more of the same? Remember that at one point you decided that the life you wanted was worth fighting for. You don’t give up on your dreams just because achieving them turns out to be harder than you think it should be. You can have what you want, be you gotta be willing to take the hits. Develop your mental toughness.