@ Christine, did Fitty not show the reverse? Yep, small business owners have a huge advantage in their ability to grow relationships.

@ Kathy, your son really lucked out, didn’t he? I like to hear about good things happening at Best Buy.

@ Daniel, I never really considered collecting the “bonus,” but I’m sure many people would have. I just wanted to make things fair and simple!

@ Barbara, that’s a great tip about asking their name. I can see how that could help, so I’ll have to remember it.

@ Betsy, no I haven’t finished it yet, grumble grumble! I think you said it perfectly – “It’s just not an adventure for store employees. It’s a job.” I’m not sure I’d be too motivated with a job like that. Still, when you’ve got another person right in front of you, it takes a good amount of apathy not to try.

I’m not surprised at Jonathan’s response – he’s really the greatest. When are you inviting us over to watch movies on your $400 DVD player? Or did you get ten $40 players instead?

It seems to me there’s a business in customer service consulting. We just posted a couple of anecdotes ourselves a post ago. Although, since Best Buy just offered over 4000 employees a buyout at their headquarters recently, I’m betting CS is last on their priorities. Too bad. Only Circuit City going under is going to improve their market share. I know they try at BB, but … it’s just not an adventure for store employees. It’s a job.

Betsy Wuebker´s last blog post..PLAY OFFENSE WITH YOUR LIFE’S WORK

Like you, I find it frustrating when I expect decent customer service and don’t get it. Getting the run around is how a lot of businesses lose customers. It’s unfortunate they don’t realize this and have a small group of “go to” people on their staff.

One thing I’ve learned it to ask people what their name is. For some reason when they know they might be held accountable, they seem to try harder.

Barbara Swafford´s last blog post..They Don’t Have To Be Einstein To Figure It Out

Haha. The story would have been nice if it had stop right after the credit-exchange thing with the smart employee over at Best Buy. This twist of event gave you an even juicier story to tell though.

Daniel Richard´s last blog post..Have A Fantastic 2009 Ahead Of Us!

My son had a similar experience recently with an MP3 player. He just got a check for $149 for a 3 year old MP3 player. Turns out, he’ll be able to purchase a LOT more MP3 player today for that kind of money than he could way back in 2006! He’s thrilled and yes, he’s buying the next MP3 player at Best Buy as well!

Best Buy wins again! Thanks for sharing! Now I know it’s not a fluke!

Kathy @ Virtual Impax´s last blog post..Everything’s relative… setting your life thermostat

Christine´s last blog post..How I Ranked A Brand New Site In Google & Yahoo’s Top 10 Within 3 Weeks