I got my first clue that Randy Pausch was a bit different when he got everyone on a first name basis, giving us all name tags and insisting that we simply call him “Randy.” I got my second clue when he said that he was giving away a giant stuffed bear to whoever did the best job on the first project. I got my third clue when he put on safety goggles and smashed a VCR with a sledgehammer. This all happened on the first day of class.

That was 12 years ago. Today, Randy Pausch is famous for his last lecture, a talk called “Really Achieving Your Childhood Dreams” that he gave to reflect on important life lessons as he fought with pancreatic cancer. And while he passed away about a week ago, I figured there was no reason I couldn’t make him a posthumous guest of honor in my series Hunter’s Heroes: Ordinary People, Extraordinary Souls.

I’ll start by pointing you to some of his work, and then I’ll move on to some “Pauschisms” that you haven’t seen before.

First of all, if you haven’t seen The Last Lecture yet, you can watch it right here (1 hour 16 minutes):

After “The Last Lecture” the lecture came “The Last Lecture” the book. It’s along the same lines as the lecture, and partly based on it. He goes into more detail about some things he talked about in the lecture and answers some of the questions I had, like “If the lecture was just for your kids, why not record it at home?”

But he also talks about a number of things he didn’t mention in the lecture, such as my blog, which he mentions on page 184. (Yeah, I know I’ve said that like four times now. What can I say, I don’t get mentioned in books very often!) I’d say the main difference between the book and the lecture is that the book seems much more personal, as if he was really writing just for his kids.

A lot of people watched his last lecture but missed the one that he’s always been the most proud of, his time management lecture. In spite of all the technological advances made in the last 12 years, his updated version of this lecture is substantially the same as it was back then (1 hour 26 minutes, Randy comes on at 7:30).

Randy also had his own ABC special with Diane Sawyer (41 minutes).

And he gave this testimony to the Labor, Health and Human Services Subcommittee on behalf of the Pancreatic Cancer Action Network (8 minutes).

Before The Last Lecture, Randy was known as a friendly, insightful, and entertaining professor of computer science. I was in his Usability Engineering class at the University of Virginia (not Carnegie Mellon), where we learned about the often ignored practice of designing things to be usable. For example, if a smart person can’t figure out how to program their VCR, the problem isn’t with them, it’s with the VCR. Nothing drives that point home quite like a sledgehammer.

But while the class was useful and interesting, what we really liked were Randy’s “Pauschisms,” his profound sayings that he managed to work into every class, whether they seemed to be directly relevant or not. The following Pauschisms are just what I remember from 12 years ago so obviously they’re not exact quotes, but the message has been preserved, if not the wording.

On the needs of the many outweighing the needs of the few:

“The stealth bomber costs $2 billion. Why does it have an ejector seat? If that plane goes down, that’s $2 billion that can’t be spent to save other lives. Even if a pilot’s in trouble, and he only has a 1% chance of landing safely, I still don’t want him to think there’s any other way.”

On being approachable:

“Please, call me Randy.”

On your email identity:

“I strongly suggest that you configure your email account to use your real name. Not something like ‘John the Stud,’ or whatever you thought was cool when you were 19.”

On ambiguous words:

“That’s the trouble with the word ‘last.’ It can mean either ‘final’ or ‘previous.’ And if you think it’s obvious, that everyone will know what you mean, that’s when you know you’re in trouble.”

On dress code:

“You know, Randy, this is a university, not a beach house.”

“Gee, you should have thought of that before you gave me tenure.”

On valuing your time:

“If I were to ask you for $20, you’d say ‘no way.’ And yet, I’m willing to bet that if I came up with any kind of flimsy excuse, any one of you would gladly give me half an hour of your time.”

On the scarcity of time and money:

“You always have infinitely more money than time. Even if you’re in debt. You can always make more money, but you can never make more time.”

On money’s power to corrupt:

“Money is a resource. You can always ignore it.”

On wasting time with unimportant tasks:

“Your goal is to get tenure. Planning the Christmas party is not going to help you get tenure. On the other hand, pissing off the head of the committee isn’t exactly going to help either. So you might suck it up and say, ‘OK, I’ll do it this one time.’”

On data vs. guesswork:

“You’re saying that your guess is better than my data?”

On being asked if he tested Disney’s Aladdin attraction on enough people for the results to be statistically meaningful:

“Is 25,000 enough?”

On remembering the human element:

“The Aladdin attraction had all the latest and greatest virtual reality technology, but there was a problem. Users didn’t find it realistic. And when we asked them why, they said ‘Because the other people didn’t look at me.’”

On having a story:

“People would play with the Aladdin attraction, and after a minute or so they’d get bored and ask what they were supposed to do. So we came up with a story. The magic lamp had been broken up into five pieces, and they had to go out and find them. After that, people could play for hours.”

Name tags

Now, back to that first day of class. When we got there, Randy had set out name tags on a table, and our names were already printed on them. He said if we went by a different name, just make the correction and they’d print a new one for next time. So every day we had class, we’d pick up our name tags and put them on our desks. That was the only class I had where the teacher called everyone by name, and it made such a big difference.

But I didn’t realize at the time that Randy had an ingenious dual purpose for the name tags. Once when I was talking to one of my team members about a project, he was checking his email and said “Oh, I got an email from Randy.” I looked at it, and just saw the subject: “Missing class on 10/17.” Of course! If you’re not there to pick up your name tag, he knows who you are. I don’t know what happened after that, but how many teachers even care if you show up to class?

Teamwork

We always worked on projects in teams, which were switched up after each project. And we all hated this, because doing something as a team inherently meant three times as much work as doing it solo. But it helped prepare us for the real world, where you usually have to work with people that you didn’t choose to work with. For each project, we wrote anonymous evaluations of our team members, and we only got to read them all at the end of the semester. Randy’s theory was that if something’s wrong with you, if people tell you enough times then you eventually listen.

Once we had an interesting team situation that threw Randy for a loop. He told us:

“I got an email from a student that started off: ‘Randy, I need to tell you that not all of our team members carried an equal share of the load.’ And right here I thought, ‘Oh boy, here’s another person complaining about his team members.’ This happens every semester, and I always say that we change the teams after every project so that everyone gets to work with everyone else, so I don’t want to hear any complaints. But then the email surprised me. It said: ‘On this project, I did not do as much work as the others. Please give some of my points to them.’ I had never seen something like this before, and I didn’t know what to do. And I decided that the fair thing to do would be to put it to a vote. By a show of hands, how many people think I should give some of this person’s points to his team members, keeping in mind there’s no guarantee that this will happen when you get stuck with a bad person? OK, the ayes have it.”

Not normal

One of my favorite Randy stories has also been popular with my friends, so I’ll end with that.

One day Randy was telling us that engineers as a group are not normal, and they often don’t keep in mind that the rest of the population is not like them. For example, engineers are not normal in that they like to use jargon, so they might write a user manual that no one can understand. And they’re not normal in that they like to edit autoexec.bat files (remember those?), so they might assume that users will know how to do this.

He called on someone and said, “Give me three reasons why you, plural, are not normal.” The student came up with some answers, and we talked about them.

Then one of the students, who had a notorious reputation for needing to draw attention to himself, started one of his typical clown routines. Randy called on him and said, “Give me three reasons why you, plural, are not normal. We could talk all day about why you, singular, are not normal.” Everyone laughed, and the problem student always seemed to be a bit less obnoxious after that.

Yoda, Captain Kirk, and Jim Carrey

Randy’s fellow professor Gabe Robbins described him as a combination of Yoda, Captain Kirk, and Jim Carrey, meaning he had a delightful mix of wisdom, leadership, and humor. I’m sure he’d rather be remembered for those things than being “the guy who had cancer.”

Still, he was a big supporter of pancreatic cancer research, a deadly disease that strikes without warning, and which we’ve made very little progress against. You can support research into curing pancreatic cancer via the Lustgarten foundation or the Pancreatic Cancer Action Network (PanCAN).

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• From $20 In His Pocket To Owning 3 Hotels: Shilpan Patel’s Story
• Hunter’s Heroes: Ordinary People, Extraordinary Souls
• I’m In “The Last Lecture,” Page 184
• My Final Post: Top 9 Lessons In Awesomeness