I like the “far more” part *grin*

@Barbara, fortunately I didn’t have any problem getting the claim paid. Several years ago, there was a hail storm that damaged the roofs of a lot of houses in my parents’ neighborhood. Some insurance companies paid immediately, while others gave the runaround. It really does matter who you go with.

@JEMi, I know that most people would give up long before the end of the survey, but I found it so entertaining that I had to at least read the whole thing. Besides, it gave me material for this post!

“First of all, 7 out of 10 is not a low score, and it doesn’t necessarily indicate a problem. Second, if you make people provide that much feedback for scores of 7 or below, they’re likely to give 8s and above just to avoid that. Third, why don’t they want to hear about what they’re doing right? Fourth, the two lines they give you are not enough room to provide adequate detail for even one “7 or below” response.”

lol this is very true

They’re lucky you even bother to give them some feedback. Two questions in, if a survey is that much work, often times I’d chuck it/hang up

…unless the service was superb – I tend to be an enthusiastic customer when treated well and I’ll let em know it.

“Sometimes the best customer feedback you can get is answers to questions you didn’t ask.”

valuable point.. thanks for sharing

I say, send them a link to your post. That may motivate them to ask better questions, and hence, improve customer service.

It is amazing how different insurance companies deal with claims. Being in business, we have had several claims…some were handled immediately, others gave us the run around, before they paid the claim.

With those that gave us the run around, I was left with a bad taste in my mouth, and made a mental note of who they are….so we never use them for our business insurance…which is a nice chunk of change.

Have to agree on GoDaddy service though. It’s excellent isn’t it. I had a problem when I bought a new domain from them. It wasn’t their fault – my host had given inadequate instructions on how to point the domain to the new site.

But, the host didn’t have a contact number – so I called GoDaddy on a weekend and they told me what to do straight away. They never once mentioned that I should really be calling my host.

So, the next hosting account I opened, I used GoDaddy.